Frequently Asked Questions

PRODUCT INFORMATION

01. What and who is CULT51?
02. Is CULT51 suitable for men?
03. Where can I purchase CULT51?
04. Can I purchase an item that is out of stock?
05. How can I find out the ingredients in a product?
06. Do you test products on animals?
07. Can I use CULT51 products if I have sensitive skin?
08. How do I carry out a patch test?

PAYMENT INFORMATION

09. Which payment methods do you accept online?
10. Is it safe to use my credit card on your website?
11. Will I receive an order acknowledgement by email?

PERSONAL INFORMATION

12. Can I alter my details in my CULT51 account?
13. Can I have access to my personal information?
14. Is it safe to give you my email address?
15. What if I have forgotten my password?
16. Why do you want my name, address, email address, telephone number etc?
17. Do you use cookies on your website?
18. Will I be able to use your site if I have disabled cookies on my browser?

DELIVERY

19. How can I check the status of my order?
20. Where does CULT51 deliver to?
21. Do you deliver to international addresses?
22. Do you deliver to PO boxes?
23. What are your delivery rates?
24. Will I have to sign for my delivery?
25.  Can I send the goods I have ordered to multiple addresses?

CANCELLATION & RETURNS

26. Can I return the goods I have ordered?
27. How do I return my goods?
28. What if I want to cancel my order?
29. How long will it take to receive a refund?

REVIEWS

30. What is your reviews/testimonials policy?


FAQ ANSWERS


PRODUCT INFORMATION

01. What and who is CULT51?
Experts and consumers alike are striving to prolong youth; desperate for the latest anti-ageing elixir to help them achieve a more youthful, radiant beauty. CULT51 delivers luxury results-focused skincare that truly delivers on this objective. Created by chemist Richard Mears, the CULT51 pledge is that we will never release a new product if Richard believes there is already something better available and that simplicity and efficacy are central to everything we do – why layer multiple products when one can do it all?
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02. Is CULT51 suitable for men?
Absolutely! CULT51 works with your skin’s metabolism to regenerate the skin to reveal more youthful skin. It is highly effective on men’s skin and men account for more than 25% of all purchases.
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03. Where can I purchase CULT51?
Right here! Just follow the link to the CULT51 online store.  Alternatively, you can visit our Stockists page for all of our UK and international retail partners.. 
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04. Can I purchase an item that is out of stock?
Stock levels are indicated on the site and you will not be able to order a product that is currently out of stock. Once your order has been placed, you will receive a conformation email and the item will be despatched to you. Should a product become out of stock after your order has been placed, you will be informed via email with an estimated time for delivery.
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05. How can I find out the ingredients in a product?
You can view the ingredients in CULT51 sold in our online store by clicking on the 'Ingredients' tab link underneath the product image on the Shop page.
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06. Do you test products on animals?
CULT51 is against animal testing. None of our products are tested on animals.
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07. Can I use CULT51 if I have sensitive skin?
Yes. CULT51 is specifically formulated to help sensitive skin. Skin sensitivity can be reduced by up to 15%. However everyone’s skin is unique and it is impossible for us to generalise about how your skin will react to every ingredient. If you know of an ingredient to which you are allergic, please view the product’s ingredients listings before deciding to make a purchase. Should you have any concern we recommend patch-testing a small amount of product on the inside skin of the wrist first.
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08. How do I carry out a patch test?
The inside skin of the wrist is the best place to carry out a patch test. Simply apply the product to the area and if irritation occurs – usually characterised by a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin – remove the product immediately with warm water and a damp cloth.
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PAYMENT INFORMATION
09. Which payment methods do you accept online?
Payment can be made by Visa, MasterCard, American Express, Delta, Electron, Solo, Maestro and Switch or by PayPal.
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10. Is it safe to use my credit card on your website?
CULT51 values its customers and any information we collect about you is held with the utmost care and security. We use the latest encryption technology to ensure that all transactional information is protected to the highest standards. This includes credit or debit card details, your personal contact information, names and addresses you provide for delivery to another address, and your purchasing history. CULT51 does not retain any credit or debit card details.
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11. Will I receive an order acknowledgement by email?
Yes, CULT51 will send you an email verifying your order has been received. This is not confirmation of your order being despatched.
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PERSONAL INFORMATION
12. Can I alter my details in my CULT51 account?
Once you have created a customer account, you can alter the information you give us at any time when you SIGN IN into your account. Please see our privacy policy for details of how we use the information you provide. Alternatively, you can check out as a guest when you place an order at the CULT51 online store.
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13. Can I have access to my personal information?
To make a purchase on the CULT51 online store, you can check out as a guest or register and create a customer account. To create a customer account, you must provide information about yourself including your email address. We will use this information to acknowledge your order and communicate with you should there be any issues fulfilling your order. We will not send you any unsolicited material. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.
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14. Is it safe to give you my email address?
To make a purchase on the CULT51 online store, you can either check out as a guest or register and create a customer account. To create a customer account, you must provide information about yourself including your email address. We will use this information to acknowledge your order and communicate with you should there be any issues fulfilling your order. We will not send you any unsolicited material. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.
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15. What if I have forgotten my password?
We all forget things from time to time. Simply click on the ‘Forgotten Your Password’ link on the register or login page and you will be sent an email containing password recovery instructions.
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16. Why do you want my name, address, email address, telephone number etc?
CULT51 asks for these details so that we can provide you with the goods and services you request, deliver goods correctly and contact you in case there is a problem issuing your order.
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17. Do you use cookies on your website?
The CULT51 online ordering system uses cookies to record a unique reference on your computer. This means we can recognise your computer when you access www.cult51.com and log into your account with your username and password. We will not use cookies without your prior consent: you can choose whether you would like our website to remember your details before you enter the delivery options section of our ordering process.
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18. Will I be able to use your site if I have disabled cookies on my browser?
You may experience technical difficulties using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookies and JavaScript settings in your browser’s preferences. These are usually found in the Edit menu.
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DELIVERY
19. How can I check the status of my order?
Once we have received your order, CULT51 will email you with your order number. Please quote this number in all correspondence. You can also check your order history online. If you have any queries, you can contact our customer services team at customerservices@cult51.com. One of our customers service team will then contact you by your preferred method email or by phone provided you have provided this information.
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20. Where does Cult51 deliver to?
Orders made on the CULT51 online store can be delivered to UK and international addresses. Please see our delivery options for full details.
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21. Do you deliver to international addresses?
Yes please see our delivery options for full details. If in doubt about deliveries outside the UK, please contact our customer services team at customerservices@cult51.com. Customers who are residents outside the EU who are placing orders for international delivery are responsible for their own tax.
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22. Do you deliver to PO boxes?
The CULT51 delivery service requires a signature on delivery, so we are unable to deliver to PO boxes.
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23. What are your delivery rates?
Please see our delivery options page for full details of rates and services.
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24. Will I have to sign for my delivery?
For security reasons, all parcels must be signed for on receipt. If you are not at home during normal office hours, you can provide an alternative secure delivery address where someone will be available to sign for your parcel.
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25. Can I send the goods I have ordered to multiple addresses?
When you place your order you can select items to be sent to multiple delivery addresses. You also have the choice of using any combination of delivery options. Selection takes place at the delivery options stage of the ordering process.
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CANCELLATION & RETURNS
26. Can I return the goods I have ordered?
CULT51 hopes you will be delighted with your order. However, if you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of receipt, provided they are in their unopened and unused condition and original packaging. Please note that delivery charges are not refunded. For their own security, international customers should return goods using a service with tracking, such as recorded delivery. Please see our returns policy and procedure and our terms and conditions for full details.
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27. How do I return my goods?
The procedure for returning goods is straightforward and clearly explained in our returns policy and in the documentation you receive with delivery of your order.
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28. What if I want to cancel my order?
In addition to our returns policy, under British distance-selling regulations you have the legal right to cancel your order within seven working days from receipt of the merchandise, providing you send us notice of cancellation in writing and return the merchandise to us provided they are in their unopened and unused condition and original packaging. Please note that delivery charges are not refunded. For their own security, international customers should return goods using a service with tracking, such as recorded delivery. Please see our returns policy and procedure and our terms and conditions for full details.
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29. How long will it take to receive a refund?
Your payment will be refunded by CULT51 as soon as possible, no later than 30 working days after we have received the goods. A refund will be given by the original payment method.
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30. What is your reviews/testimonials policy?

Reviews left by third party customers have been done in an honest and unbiased way. CULT51 cannot accept responsibility for the claims and results made by the claimants and as such, cannot guarantee results. CULT51 reviewers have not been compensated to provide opinions on products or services, the views and opinions expressed on the CULT51 testimonials and reviews pages are purely those of the authors.

If you have any questions regarding this policy or reviews please contact customerservices@cult51.com


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